FAQ
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How does the ordering, delivery and payment process work?
- By Administrator
- 13/08/2025
- 0 comments
The process for a completed order is as follows: - Your order is processed in the logistics center - Delivery is made to the specified delivery address - Processing and delivery costs are calculated - You will receive a collective/individual invoice for your orders for the relevant period at specified intervals
Why I can't choose a shipping method?
- By Administrator
- 16/07/2025
- 0 comments
This can be due to the following reasons: 1. You have not logged in to the shop. 2. No billing and/or delivery address was entered or selected. 3. The specified delivery address is not in Switzerland.
Why was my customer account registration rejected?
- By Administrator
- 12/07/2025
- 0 comments
Usually, the information you provided during registration is incomplete or incorrect. Please contact the administrator to resolve the issue.
How do I correctly register my customer account?
- By Administrator
- 07/07/2025
- 0 comments
To ensure the necessary transparency of orders and to verify data, please note the following points: - Choice of customer group - Register with your name - Your email address must be unique - Do not use private email addresses Additional Information - When ordering, you can select a separate order address (e.g. department) from your address book - Please provide correct delivery addresses - Include additional information in the comments field when placing orders
Why can't I see any prices?
- By Administrator
- 18/06/2025
- 0 comments
You will see the prices as soon as you log in.
How are delivery costs calculated?
- By Administrator
- 18/06/2025
- 0 comments
Delivery costs are calculated based on an hourly rate during order picking in the warehouse. The costs are then updated in the order and listed on the invoice/collective invoice.